Confirm the customer
KJC confirms the private-label company, supported market, and product scope.
Start a projectPRIVATE-LABEL CUSTOMER PLATFORM
Hub
A centralized multi-tenant platform where private-label customers can access product information, support documents, software resources, and technical support within their own controlled company workspace.
PLATFORMMulti-tenant
ACCESSCompany-controlled
INFORMATIONProduct-linked
SUPPORTShared technical record
ONE CUSTOMER WORKSPACE
Product information and support in one platform.
Hub gives private-label customers a consistent route into the information and support connected to their KJC-manufactured product program.
01Tenant workspace
Each approved customer operates within a controlled company workspace with its assigned brands, markets, products, and users.
02Product information
Teams can access the current information connected to the products and configurations KJC supplies to their organization.
03Documents and software
Support documents and software references are organized around the customer’s approved product scope, with released files distributed through Cloud.
04Support cases
Customer and KJC teams can maintain a shared technical record of questions, evidence, actions, and resolutions.
05Team access
Named users can be assigned access appropriate to their company, market, product responsibility, and support role.
06Program continuity
Product information, support history, and released resources remain connected throughout the partner relationship.
PLATFORM RESPONSIBILITIES
Hub manages the relationship. Cloud distributes the files.
Hub is the multi-tenant customer and support platform. Cloud remains the controlled distribution service for assigned documents, software packages, and released technical files. Review Cloud file distribution.
CUSTOMER PROVISIONING
Access follows the private-label program.
Create the tenant
A controlled company workspace is established for the approved organization.
Assign team access
Named customer users receive access based on their role and product responsibility.
PRIVATE-LABEL CUSTOMERS